Recently, Logicomm has been invited to join a couple of peer networks, both run by consultants for whom I have a great deal of respect. Both charge fees, although one, we'll call 'Group A' charges a mostly nominal monthly fee, while the other, Group B, charges significantly more and bills on an annual basis.

Group A holds meetings via conference call, with the consultant actively moderating the call, on a monthly basis. Group B holds quarterly face-to-face meetings around the country, and limit… Continue

With so much talk on the economy as of late I think that we all agree that this is a good time to be an MSP. We know that companies can turn to our services to lower their costs of supporting their IT support requirements. I think that the big question that many MSPs are asking is not just "how" do we find these opportunities but once they are found, how do we close them? This is a place where Do IT Smarter can help.

I recently read an article in Inc. Magazine (if you don't read this magazine a… Continue

In last month's article I mentioned that the competitive landscape is getting crowded for managed services providers. This month I wanted to take a quick look at why this is the case. The benefits of the MSP model are easy to see - with product margins slipping and spending on IT projects down, a recurring revenue model that still has good margin potential is an obvious choice. But why would customers want to consider managed services? I recently did a presentation on this topic where I covered… Continue

Start with the end in mind:

I love this story about an American businessman that took a vacation to a small coastal Mexican village. The American began talking with one of the Mexican fisherman.

He asked, “How long did it take you to catch these large fish?”

The Mexican replied “it only took me a little while” so the American asked, “Why didn't you stay out longer and catch more fish?” The Mexican replied, “I have enough to support my family and give some of the fish to my friends”.

The Amer… Continue